Pre-orders allow you to reserve our products before their official launch. This helps us produce only what is needed, thereby reducing waste and allowing us to offer you exclusive access to our new collections.

Pre-ordered items are made on demand and are shipped once production is complete. You will receive an estimated shipping date upon confirmation of your order. In general, shipping times can vary between 4 to 6 weeks from the pre-order date.

Pre-orders are generally final due to the nature of production. However, if you need to cancel or change your pre-order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes will be possible once the order has been processed.

You will receive a confirmation email with tracking information as soon as your pre-order ships. You can track the status of your order using the link provided in this email.

Delivery costs and any taxes are applied as for any other order. No additional fees specific to pre-orders are applied.

We aim to process and ship your order within 2-3 business days. Delivery times vary depending on your location, but are generally between 5 and 10 business days.

Yes, Bahana ships internationally. Delivery costs and times will be calculated during checkout based on your location.

Absolutely. Once your order has been shipped, you will receive an email with tracking information to follow the journey of your package.

If your package is delayed or lost, please contact our customer service. We will work with the carrier to locate your package or provide you with a replacement if necessary.

To create an account, click "Register" at the top of our website and follow the instructions to enter your email address, create a password and complete your personal information.

We accept payments by credit card, and through secure payment platforms such as PayPal.

After your order has been shipped, you will receive an email containing a tracking number to follow the journey of your package.

We process orders quickly to ensure fast shipping. If you need to change or cancel your order, contact our customer service as soon as possible. We will do our best to accommodate your request before the order is shipped.

We accept returns within 30 days of receiving your order. Items must be unused, in original condition with tags intact. To initiate a return, please contact our customer service.

If you would like to exchange an item, please contact us for instructions. Items to be exchanged must be in their original condition. We will send you instructions for returning the item and receiving your exchange.

Once we receive your return, it may take up to 10 business days to process it and issue a refund or arrange an exchange. You will receive an email confirmation once the return or exchange is completed.

Yes, items purchased on pre-order are subject to the same return policy as in-stock items. Be sure to check our returns policy before proceeding. If you have specific questions about a pre-order item, please do not hesitate to contact our customer service.

To preserve the quality of your Bahana clothing, we recommend washing them on cold on a delicate cycle and air drying them. Avoid the use of fabric softeners and do not use a dryer. Follow the specific instructions on each item's label for optimal care.

Yes, our fabrics are designed to be durable and comfortable, but it is important to follow the care instructions included with each piece. Avoid harsh chemicals and high temperatures when washing and drying to maintain fabric softness and elasticity.

We do not recommend ironing your Bahana clothes to preserve their quality and shape. It is best to follow the washing instructions on the label to maintain the durability and appearance of your pieces.

Our fabrics are ultra-soft and designed to provide optimal comfort, making them suitable for most skin types, including sensitive skin. If you have specific concerns, please see fabric details on our product pages.

Bahana stands out for its commitment to combining luxury, functionality and sustainability. We create high-quality pieces, made from recycled signature fabrics and designed to provide exceptional comfort while respecting ecological values. Each garment is designed to be elegant and versatile, allowing you to easily transition from sport to everyday life, while strengthening women's confidence and empowerment.

Yes, we offer e-gift cards that can be used for any purchase on our site. You can buy them directly online and send them to your loved ones to offer them a choice from our collection.

To stay up to date with our latest collections, special offers and news, subscribe to our newsletter. You can also follow us on our social networks for regular updates.

For any questions or support requests, you can contact us via our online form. We are here to help you with whatever you need.